Shipping & Delivery
You will receive an e-mail containing your tracking number as soon as the shipping label is printed. You can track your package from here.
This tracking information may take up to 12 hours to be available.
Lost your tracking link?
You can view all past orders and see the status and tracking of your shipment by logging into your account
Don't have an account?
You can view your order status without an account. Just click the "View Order Status" button in your order confirmation email to view tracking status for your order.
All local orders are delivered by our appointed courier Ninjavan/QExpress/Singpost. After your order is processed, your order status will be updated in your account (does not apply to Guest Checkout). All orders will be processed within 1-3 working days unless otherwise stated.
- Delivery will be made on weekdays between 10am - 10pm.
Once your order is ready for pickup (typically within 1-3 working days), you will be notified by email/via My Account status update.
In-store pickup – pickup address : 420 North Bridge Road, North Bridge Centre #06-27 S188727
- Most standard shipments sent from the Singapore are shipped through Singpost, but are handed off to your local mail carrier once it arrives in the destination country.
- Orders typically take 5-15 business daysto reach international destinations, but can sometimes take as long as 4-6 weeks for some destinations. It ultimately depends on where you live and what you've ordered... we wish we could give better specifics than that, but due to the complexities of international shipping we cannot. Orders can require up to 1 day to process.
- At this time, we regret that we can only offer 1 shipping method. Should you wish to use another shipping carrier, please email firstname.lastname@example.org. Shipping rates in this case will vary.
CUSTOM TAXES AND/OR DUTIES
Customs taxes and/or duties are imposed by your country, not us. It is completely out of our control as to what these charges are and if you will be charged. Please contact your local customs office to find out more before placing your order.
We will not be responsible for any items damaged during transit. Any claims should be filed with the respective carrier.
If all else fails, please contact our support team directly for assistance at email@example.com.